Building Strong Client Relationships: The Garrett County Community Action Committee Two-Generation Approach Begins with a Strong, Whole-Family Intake Process

For human services work, first impressions often begin with client intake. Intake processes give organizations an opportunity to start their interactions with families with a two-generation (2Gen) approach. Garret County Community Action Committee (GCCAC), a leading 2Gen organization in rural western Maryland, has designed its intake process to ensure a 2Gen approach from the very beginning of its partnership with families.